Shipping Policy at Công Ty TNHH Thiết Bị Công Nghệ T.M.A

At Công Ty TNHH Thiết Bị Công Nghệ T.M.A, we understand the importance of delivering your children’s electric cars and motorbikes safely, quickly, and with care. Due to the large size and sensitive nature of these items, our shipping policy has been designed to ensure secure transportation and maximum customer satisfaction.

Shipping Method

  • Home Delivery by Freight Service: Electric cars and bikes will be delivered directly to your home via a trusted freight partner, specializing in large and fragile items. The delivery team is trained to handle bulky packages with care to avoid damage during transportation.

Delivery Time

Delivery time may vary depending on your location and product availability:

  • Urban Areas: Estimated delivery within 3–5 working days after order confirmation.
  • Suburban Areas: Estimated delivery within 5–7 working days.
  • Other Provinces/Cities: Delivery may take 7–10 working days depending on distance and freight scheduling.

Shipping Fee

Shipping fees are calculated based on the size, weight, and destination of your order. We strive to keep fees reasonable and transparent:

  • Flat rate: $19.99 for orders under $200
  • Tiered rate: 10% of order value for orders above $200

Product Inspection Upon Delivery

Due to the high value and delicate structure of electric vehicles for children, we strongly recommend inspecting your order carefully before acceptance:

  • Check before signing: Customers have the right to open and check the product upon delivery. If the product is found to be damaged, missing parts, or not as ordered, please refuse delivery and contact us immediately at 0817991628.
  • After signing: Once the delivery has been signed and accepted, we assume the product has been inspected and approved. Claims for damage, missing parts, or scratches after this point may not be accepted.

Responsibility for Shipped Goods

  • Công Ty TNHH Thiết Bị Công Nghệ T.M.A‘s Responsibility: We are responsible for ensuring your order is packaged securely and shipped in perfect condition. Each item is carefully inspected and cushioned prior to dispatch.
  • In case of shipping issues: If your product is damaged or lost in transit, we will work with our logistics partners to resolve the issue in accordance with our return and refund policy to protect your rights.

Contact

If you have questions regarding delivery or need support, please reach out through one of the following channels:

  • Website: rollplays.com
  • Email: [email protected]
  • Hotline: 0817991628
  • Office Address: 21 Đường 14, Khu Đô Thị Vạn Phúc, Phường Hiệp Bình Phước, Thành phố Thủ Đức, Thành phố Hồ Chí Minh