Shipping Policy

Thank you for shopping with Công ty TNHH Thương mại Dịch vụ Vĩnh Gia. We are committed to providing fast, secure, and transparent delivery to all our customers. Please review the details of our Shipping & Delivery Policy below:

  1. Nationwide Delivery
    We offer delivery services to all cities and provinces across Vietnam. Whether you’re in a major city or rural area, we ensure your order will reach you safely and reliably.

  2. Shipping Fee
    A fixed delivery fee of 90,000 VND will be applied to all orders nationwide, regardless of your location. This fee includes packaging and secure handling.

  3. Order Processing Time

    • Orders are processed within 1–3 business days after successful payment confirmation.
    • If your item is temporarily out of stock or requires special handling, we will notify you immediately.

  4. Estimated Delivery Time

    • Standard Delivery: 3–5 business days after dispatch.
    • Delivery times exclude weekends and public holidays.
    • Orders placed after 5:00 PM will be processed the following business day.
    • Remote or mountainous areas may require additional delivery time.

  5. Trusted Delivery Partners
    We work with top-tier logistics providers such to ensure professional handling, real-time tracking, and prompt delivery across Vietnam.

  6. Order Tracking

    • You will receive a tracking number via email once your order is dispatched.
    • You may track your package through the courier’s official website or contact our support team for updates.

  7. Unexpected Delays
    While we strive to meet delivery timelines, some delays may be unavoidable due to:

    • National holidays or high-demand periods
    • Government restrictions, pandemic-related issues, or force majeure
    • Severe weather or logistical disruptions

    In such cases, we will keep you informed and provide timely solutions.

  8. Shipping Address Accuracy
    Please ensure that your shipping information is accurate and complete. Incorrect addresses may lead to delays or failed deliveries, and re-delivery fees may apply.

  9. Damaged or Missing Items

    • If your package arrives damaged or with missing parts, contact us at [email protected] or 0911119271 within 48 hours of receipt. We will work quickly to resolve the issue, which may include a replacement or refund based on the situation.

  10. Customer Support
    For any inquiries related to your shipment, tracking updates, or delivery assistance, please contact our support team:

We appreciate your trust in Công ty TNHH Thương mại Dịch vụ Vĩnh Gia and your patience throughout the shipping process. Our goal is to ensure your child’s new electric motorcycle or car arrives safely and on time!

Thank you for choosing Công ty TNHH Thương mại Dịch vụ Vĩnh Gia!