Shipping Policy

Thank you for shopping at [sitename]. We strive to provide fast and reliable shipping for all our customers. Please read the following detailed delivery policy to understand the process:

  1. Nationwide Delivery:
    We offer nationwide delivery across all cities and provinces in Vietnam, ensuring that your electric motorcycles and cars for kids reach you wherever you are.

  2. Shipping Fee:
    A fixed shipping fee of 90,000 VND will be added to your total order cost for delivery within Vietnam, regardless of your location.

  3. Order Preparation:

    • After placing your order, we aim to prepare your items for shipment within 1-3 business days, depending on the quantity and availability of the products.

    • If there is any delay in preparation due to high demand or other reasons, we will notify you promptly.

  4. Delivery Time:

    • Standard Delivery Time: Once your order is shipped, it will typically arrive within 3-5 business days, depending on your location.

    • The delivery time frame excludes weekends (Saturday and Sunday) and is based on business days only.

    • The cutoff time for daily shipments is 5:00 PM. Orders placed after this time will be processed the next business day.

    • Rural areas or remote locations may experience slightly longer delivery times.

  5. Delivery Partners:
    We partner with reliable and reputable logistics companies to ensure the safe and timely delivery of your electric motorcycles and cars for kids. Some of our trusted delivery partners include [list of courier companies], which are well-known for their efficiency and reliability.

  6. Order Tracking:

    • Once your order has been dispatched, you will receive a tracking number to track your package in real time.

    • You can use this tracking number on the respective courier’s website or contact our customer support team for assistance.

  7. Delays:
    While we aim to meet the promised delivery times, there may be unforeseen circumstances beyond our control that could delay your shipment. These may include:

    • National holidays or festival seasons that may cause shipping delays.

    • Pandemic-related restrictions or force majeure events.

    • Weather conditions, natural disasters, or traffic disruptions that may impact delivery.

    If there are any significant delays in your order, we will inform you as soon as possible and work to resolve the issue.

  8. Shipping Address Accuracy:
    To ensure the safe and prompt delivery of your products, please double-check that your shipping address is correct and complete. Any errors in the address may result in delays or non-delivery, and additional fees may be applied to re-deliver your package.

  9. Damaged or Missing Items:

    • If your item arrives damaged or is missing parts, please contact us immediately at [email] or [phone] within 48 hours of receiving the package. We will assist in resolving the issue, which may include sending replacements or issuing refunds, depending on the situation.

  10. Customer Support:
    If you have any questions about the delivery process, need assistance with tracking, or have concerns about delays, feel free to contact us at:

    • Email: [email]

    • Phone: [phone]

We appreciate your understanding and patience as we work to ensure that your products reach you safely and on time.

Thank you for choosing [sitename]. We hope your child enjoys their new electric motorcycle or car!