Return Policy

At Công ty TNHH Thương mại Dịch vụ Vĩnh Gia, we are committed to your satisfaction. If you’re not entirely happy with your purchase, our 14-day Return & Refund Policy ensures a simple and transparent process. Please read the conditions below for eligibility, procedures, and exceptions.

1. Return Policy

  • Return Period: Returns must be initiated within 14 days from the date of delivery.
  • Eligible Conditions: Items must be unused, undamaged, and returned in the original packaging with all accessories, manuals, and included parts.
  • Items must be free from scratches, wear, or signs of prior use.

2. Refund Policy

  • Processing Time: Refunds are issued within 14 days of receiving the returned product.
  • Refund Method: Refunds will be processed to the original payment method.
  • Deductions: Shipping fees are non-refundable unless the product is defective. Returns not in original condition may incur a restocking fee.

3. Non-Returnable Items

The following are not eligible for return:

  • Products damaged due to customer mishandling or misuse.
  • Items missing accessories, manuals, or original parts.
  • Assembled, altered, or used products beyond intended purpose.
  • Custom-made or personalized items.
  • Used electric ride-ons exhibiting damage from overcharging, misuse, or safety issues post-delivery.

4. Return Procedure

  1. Contact Us: Email [email protected] or call 0911119271 within 14 days of receiving your order.
  2. Provide Order Details: Include your order number and reason for return.
  3. Follow Instructions: We’ll share return steps and confirm packaging requirements. Items must be returned in original condition and packaging.

5. Refund Eligibility

Refunds apply when:

  • Returns are requested within 14 days.
  • Products are unused and complete with original packaging and parts.
  • The issue involves a defect or quality concern, not a change of mind.

6. Return Exceptions

  • Products that have been used, altered, or damaged after delivery.
  • Requests made after the 14-day return window.
  • Customized or special-order items.
  • Gifts unless returned by the original purchaser.
  • Items with unauthorized modifications or added components.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will offer a replacement or full refund at no cost. Include photos and a description of the issue in your message to [email protected] or call 0911119271.

8. Contact Us

If you have any questions or concerns about this policy, feel free to reach out: