Return Policy

At Rollplays, your satisfaction is our top priority. We understand that purchasing a kids’ electric vehicle—whether it’s a scooter, ride-on car, or balance bike—can be a significant decision. That’s why we offer a 30-day return and refund guarantee on all Kids Electric Vehicles purchased through our website.

1. Eligibility for Return

  • Time Frame
    You may request a return within 30 calendar days from the date you receive your Kids Electric Vehicle.

  • Product Condition
    To qualify for a full refund, the vehicle must be:

    • Unused or gently used, in “like-new” condition.

    • Returned with all original accessories, packaging, manuals, and warranty cards.

    • Free of any damage not related to transit or manufacturing defects.

  • Proof of Purchase
    Please provide your order number or invoice as proof of purchase when initiating a return.

2. Non-Returnable Items

The following are not eligible for return under this policy:

  • Vehicles modified after delivery (e.g., aftermarket parts, seat replacements).

  • Accessories or consumables (e.g., replacement batteries, chargers) opened or used separately.

  • Products damaged due to misuse, neglect, or improper installation.

3. How to Initiate a Return

  1. Contact Customer Support
    Email us at [email protected] or call our support team at +84911119271 within 30 days of delivery.

    • Subject line: “30-Day Return Request – Order #[your order number]”

    • In your message, include:

      • Order number and date of purchase

      • Product name/model

      • Brief description of reason for return

  2. Return Authorization
    Once your request is approved, we’ll issue you a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to ship the vehicle.

  3. Packaging & Shipment

    • Securely repack the vehicle in its original box (or equivalent protective packaging).

    • Clearly write the RMA number on the outside of the package.

    • Ship the package via a trackable courier service. You are responsible for return shipping costs, unless the item was defective or shipped in error.

4. Inspection & Refund Process

  1. Inspection
    Upon receipt, our Quality Control team will inspect the returned vehicle to ensure it meets the eligibility criteria.

  2. Refund Issuance

    • Approved Returns: We will process your refund to the original payment method within 5–7 business days of approval.

    • Partial Refunds: If parts are missing or the vehicle shows signs of excessive wear, we reserve the right to issue a partial refund.

    • Return Denials: If a return does not meet our policy requirements, we will notify you and arrange for the item to be shipped back at your expense.

5. Exchanges

If you wish to exchange your Kids Electric Vehicle for a different model or color:

  • Follow the Return procedure above to send back your original item.

  • Place a new order for the preferred vehicle on our website.

  • We will refund your original purchase once the returned item passes inspection.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect Kids Electric Vehicle:

  1. Notify Us Immediately
    Contact us within 7 days of delivery at [email protected] or +84911119271, providing photos of the damage or error.

  2. Free Replacement or Full Refund

    • We will arrange for a prepaid return label.

    • Once the item is returned, we’ll send a replacement at no additional cost, or issue a full refund if a replacement is unavailable.

7. Contact Information

For all return, exchange, or warranty inquiries, please contact:

  • Email: [email protected]

  • Phone: +84911119271

  • Support Hours: Monday–Friday, 9 AM–6 PM (Local Time)

Thank you for choosing Rollplays! We’re committed to ensuring you and your child enjoy a safe, fun, and hassle-free riding experience.