Return and Exchange Policy for Electric Ride-On Vehicles at Công Ty TNHH Thiết Bị Công Nghệ T.M.A

At Công Ty TNHH Thiết Bị Công Nghệ T.M.A, customer satisfaction is our top priority. With large-sized products such as electric cars and motorcycles for children, we understand the importance of transparency, product integrity, and support during the return or exchange process. Please carefully review the policy below to understand your rights and the required procedures.

Product Return Policy

Due to the size and shipping complexity of electric ride-on vehicles, returns are accepted only in cases where the product has a manufacturer defect or was damaged during shipping.

Return Conditions:

  • The product must be unused, with all original accessories, packaging, and documents.
  • The defect must originate from the manufacturer (e.g., non-functioning battery, structural damage, or missing components) or visible damage incurred during transit.
  • Returns must be requested within 7 days from the delivery date.

Return Process:

  • Contact our customer service via rollplays.com or hotline 0817991628 within 7 days of delivery.
  • Provide detailed photos/videos of the defect or damage.
  • Once approved, we will arrange for product pickup and initiate the return process.

Product Exchange Policy

We offer a one-time model exchange within 7 days of receipt for unused products, in case the product does not match your expectations. This applies to color or model preferences.

Exchange Conditions:

  • The product must be unused, undamaged, and returned in its original packaging with all accessories and documents.
  • Shipping costs for the exchange will be borne by the customer (except in cases of wrong item delivery or manufacturer fault).

Exchange Process:

  • Contact us at rollplays.com or 0817991628 with your exchange request.
  • Once approved, ship the original product back securely. We will dispatch the replacement product after confirming the condition of the returned item.

Refund Policy

Refunds are applicable only for manufacturer-defective products that cannot be replaced or repaired. Refunds will be processed within 7 business days after we receive and inspect the returned item.

Refund Conditions:

  • The product must have a technical defect that cannot be resolved through repair or replacement.
  • The product must be returned unused and with all original packaging and components.

Refund Process:

  • Contact us to request a return and refund evaluation.
  • If eligible, we will initiate a bank transfer to your provided account after successful inspection.

Important Notes

  • Because ride-on electric vehicles are large and valuable items, we do not accept returns due to change of mind after the product has been used or assembled.
  • Please inspect the product carefully upon delivery. If you find any issues, refuse to accept the delivery and contact us immediately.
  • Any damage reported after the product has been signed for and used will not be eligible for return or exchange.

Contact Information

If you need assistance with returns, exchanges, or any product-related concerns, please contact us through:

  • Website: rollplays.com
  • Email: [email protected]
  • Phone: 0817991628
  • Office Address: 21 Đường 14, Khu Đô Thị Vạn Phúc, Phường Hiệp Bình Phước, Thành phố Thủ Đức, Thành phố Hồ Chí Minh