1. Payment Method
We accept VietQR Transfer for all purchases of electric ride-on vehicles. At checkout, you will see a unique VietQR code: simply open your preferred Vietnamese banking app (most major banks support VietQR scanning), scan the code, and confirm the transfer. Funds must clear before we process your order .
2. Payment Timing
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Pre-Shipment Payment: All orders must be paid in full via VietQR Transfer prior to shipment.
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Once your payment is received and confirmed, we begin order fulfillment immediately.
3. Payment Confirmation & Order Processing
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After you complete the VietQR scan, you will receive an automatic payment confirmation email.
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Our warehouse team prepares your order within 24 hours of payment confirmation .
4. VAT Invoicing
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A full VAT invoice (hóa đơn GTGT) is available upon request.
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Please let us know your invoice details (company name, tax code, address) when placing your order, and we will issue the invoice electronically or include a paper copy in the shipment.
5. Refunds & Returns
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If you choose to return under our 30-day Return & Refund Policy, refunds will be processed back to the original VietQR-linked bank account.
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The refund timeline depends on your bank’s processing times but typically completes within 5–7 business days after we receive and inspect the returned item .
6. Payment Security
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All VietQR transactions are secured by your banking app’s encryption and authentication protocols.
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We do not store any sensitive payment data on our servers.
7. Checkout Terms & Conditions
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Before completing payment, you must check the box “I have read and agree to the Terms & Conditions” at checkout.
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The link to our full Terms & Conditions opens in a new tab for your review .
8. Payment Logos
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Display the VietQR logo (and any additional supported bank/QR partners) in your footer or payment section to build trust and transparency .
Thank you for choosing Rollplays! We strive to make your payment experience as simple, fast, and secure as possible.