Terms & Use

Welcome to [sitename]! By using our website and purchasing from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. These terms apply to all users, visitors, and customers who access or use this website or purchase our products.

1. General Terms

  • By accessing this website or making a purchase, you agree to abide by these Terms & Conditions.

  • [sitename] reserves the right to change or update these terms at any time. Any changes will be posted on this page, and you are encouraged to review them periodically.

2. Product Availability

  • We strive to ensure the availability of all products listed on our website. However, we cannot guarantee that all products will always be in stock. If a product is unavailable, we will notify you as soon as possible and offer alternatives or a refund.

3. Orders and Payments

  • All orders placed on our website are subject to availability and confirmation of the order price.

  • Once your order is placed, you will receive a confirmation email. Please verify the details of your order immediately.

  • Payments for orders must be made at the time of purchase. We accept [list of accepted payment methods, e.g., credit cards, bank transfers, etc.].

  • [sitename] reserves the right to cancel any order in case of fraudulent payment or suspected fraud.

4. Prices and Shipping Fees

  • All product prices are listed in VND (Vietnamese Dong) and are exclusive of shipping fees unless specified.

  • A fixed shipping fee of 90,000 VND will be applied to all orders within Vietnam. The total cost, including shipping, will be displayed before you complete the purchase.

  • [sitename] reserves the right to change product prices at any time. Prices at the time of order placement will be the final price applied to your purchase.

5. Delivery and Shipping

  • Delivery Areas: We offer nationwide delivery across all cities and provinces in Vietnam.

  • Shipping Fee: A fixed shipping fee of 90,000 VND applies to all orders.

  • Order Preparation: We will prepare and ship orders within 1-3 business days, depending on availability and order quantity.

  • Delivery Time: Delivery takes between 3-5 business days from the shipment date, excluding weekends. Some areas may experience longer delivery times.

  • Shipping Partners: We partner with reliable shipping companies to ensure your order arrives safely. We are not responsible for any delays caused by third-party delivery services.

6. Returns and Refunds

  • Return Window: Customers have 14 days from the receipt of the product to initiate a return request.

  • Refund Process: Refunds will be processed within 14 days after receiving the returned item. Refunds will be issued to the original payment method.

  • Conditions for Return: Items must be returned in new, unused condition, in the original packaging, with all accessories, manuals, and parts.

  • Non-returnable Items: Certain items are non-returnable, including:

    • Products damaged due to customer handling.

    • Custom or personalized products.

    • Products with missing parts or accessories.

    • Used products or products modified by the customer.

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will resolve the issue by sending a replacement or offering a refund.

7. Customer Responsibilities

  • You are responsible for providing accurate and complete information during the ordering process, including shipping and billing details.

  • If an incorrect shipping address is provided, we cannot guarantee delivery, and additional fees may apply to correct the address.

  • You agree to use our products in accordance with the manufacturer’s guidelines and warnings.

8. Intellectual Property

  • All content on this website, including text, images, graphics, logos, and product designs, is the intellectual property of [sitename] and is protected by copyright laws.

  • You are not permitted to reproduce, distribute, or use any content from this website without our express permission.

9. Limitation of Liability

  • [sitename] is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

  • Our liability is limited to the amount paid for the product in question.

10. Privacy Policy

  • We value your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you consent to our privacy practices.

11. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of Vietnam. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Vietnam.

12. Contact Information

  • If you have any questions or concerns regarding these Terms & Conditions, feel free to contact us at:

    • Email: [email]

    • Phone: [phone]