At [sitename], we are committed to ensuring customer satisfaction. If you’re not completely happy with your purchase, we offer a straightforward 14-day return and refund policy. Please review the terms and conditions below for all details regarding returns, refunds, and non-returnable items.
1. Return Policy:
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Return Window: You have 14 days from the date of receiving your order to initiate a return.
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Eligibility for Returns:
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The product must be in new, unused condition and returned in its original packaging.
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All accessories, manuals, and parts that were included with the product must also be returned.
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Please ensure the product is free from any damage, scratches, or signs of wear and tear before returning.
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2. Refund Policy:
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Refund Timeline: Once we receive your returned product, we will process your refund within 14 days.
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Refund Method: Refunds will be issued to the original payment method used for the purchase.
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Processing Fees: If the return is due to a change of mind or other non-defective reasons, the shipping fees will not be refunded. Additionally, if the product is not returned in its original condition, a restocking fee may apply.
3. Conditions for Non-Returnable Items:
Certain items are not eligible for return under the following circumstances:
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Damaged Products from Customer Handling: If the product has been damaged or altered due to customer misuse, it will not be eligible for return.
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Missing Parts: Returns will not be accepted if the item is missing any original parts, accessories, or manuals that were included at the time of delivery.
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Product Modifications: If the product has been modified, assembled, or used in any way other than as intended, it will not be eligible for return.
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Special Orders or Custom Products: Items that were customized, special ordered, or personalized according to your specifications cannot be returned.
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Electrical or Safety Issues after Use: Once the electric motorcycle or car has been used, safety issues such as battery or motor failure caused by improper use, overcharging, or neglect will not be covered under our return policy.
4. Return Process:
To initiate a return, please follow these steps:
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Contact Customer Support: Reach out to us via email at [email] or phone at [phone] within 14 days of receiving your product.
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Provide Proof of Purchase: Include your order number and a brief description of the reason for the return.
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Return Instructions: Once your return request is approved, we will send you detailed instructions on how to return the item. Please note that the product must be returned in its original packaging and condition.
5. Refund Eligibility:
Refunds are eligible under the following conditions:
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The product is returned within the 14-day return window.
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The product is returned in new, unused condition with all original packaging and parts intact.
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The return is not due to a change of mind, but because of a defect or product issue that occurred within the return period.
6. Exceptions to the Return Policy:
We are unable to accept returns or issue refunds in the following situations:
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Products that show signs of being used or damaged due to the customer’s actions (e.g., scratches, missing parts, misuse, or accidents).
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Products returned after the 14-day return window.
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Custom-built or personalized products.
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Products purchased as a gift are not eligible for return or refund unless returned by the original purchaser within the allowed time frame.
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Products with physical alterations or modifications made by the customer, such as adding accessories, painting, or changing components.
7. Damaged or Defective Items:
If the product arrives damaged or defective, please contact us immediately at [email] or [phone]. We will guide you through the process to return or exchange the product for a new one at no extra cost. Please send photos of the damage or defect with your request.
8. Contact Information:
For any questions or issues regarding returns and refunds, please don’t hesitate to contact us:
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Email: [email]
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Phone: [phone]